Returns on NONE FORMULA PRODUCTS only are allowed within 10 days of delivery in the United States and 15 days of delivery for international buyers provided the item is still unopened and factory sealed. Unused products must be returned in their original box/packaging. Returns that are sent to us without their original box/package will be refused. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We will take no responsibility for un-insured returns that are lost by the returning carrier. Monaluce retains the right to levy a charge of 25% of the order value on canceled orders to cover admin, and handling costs. No refund on shipping charges. If your order had free shipping we will deduct the shipping charges from your refund. This also applies to non-collected items from the post office. For all international shipments, Monaluce will not be held responsible or liable for any problems that result at your local customs office. International customers, please be aware that if your order is returned back by you, or because of your local customs policies via any carrier that results in postage costs, customs duties, taxes, or fees being assessed to Monaluce, the amount of these charges are in addition to your shipping charges and will be deducted from your refund. No refunds will be given for items that are seized at your local customs office.